CSM Magazine

FEBRUARY 23, 2021

He has 25 years of experience in data, analytics and BI, 15 of which have been with contact centres for leading companies in telecommunications, energy and high-tech industries. He will work with customers to ensure that they achieve maximum benefit from their use of Calabrio solutions, no matter the remote, on-site or hybrid environment.

Technology 52

Technology Telecommunications Call Recording Insurance 52

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. The company was seeking insight into low net promoter scores (NPS) and brand loyalty. Customers loved the quality of their internet services, but still wouldn’t recommend them to anyone. They can also save interaction details (e.g.,

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

CSM Magazine

APRIL 28, 2021

For example, traditional telecommunications companies are still struggling to throw off the shackles of their voice only heritage to transition to an omnichannel world. Our AI-driven analytics tools make it easy for contact centres to uncover customer sentiment and share compelling insights with other parts of the organisation.

Omnichannel 59

Omnichannel Telecommunications Call Recording Connections 59