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Remove Call Recording Remove E-support Remove Return on Investment Related Topics
Call Center Contact Center Customer Journey ROI Customer Service Engagement Customer Engagement Customer Experience Leadership Measurement More Related Topics >
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How Workforce Optimization Tools Positively Impact Your Business, Clients, and Bottom Line

Avaya

AUGUST 24, 2016

Tools include recording, quality management, call monitoring, coaching, e-learning, and full reporting services. Common is currently using Workforce Optimization Select to record incoming and outgoing calls and capture desktop screens for 80 agents, and has a total of five agents dedicated to the Quality Management program.

Call Recording 47
Call Recording Contact Center E-support Return on Investment 47
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The Voice of the Customer is Asking for a Better Citizen Experience, is Your Agency Listening?

NICE inContact

OCTOBER 17, 2019

When it comes to making contact center investments that will deliver significant return on investment for public sector agencies looking to improve the citizen experience – there are three categories that agency leaders should focus on: Understand the current state of your contact center? Call recording?

Contact Center 48
Contact Center Return on Investment E-support Government 48
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