NICE inContact
SEPTEMBER 20, 2019
Features like Workforce Management , Call Recording and even call advanced reporting functions like call tracking metrics are more easily accessible in a cloud environment.
Pointillist
NOVEMBER 11, 2019
Measure First Call/Contact Resolution with Journey Analytics As customers increasingly interact with businesses across multiple channels, organizations are shifting to measuring First Contact Resolution instead of First Call Resolution. Customer behaviors vary across different channels.
Magellan Solutions
JULY 15, 2021
The client was able to generate significant appointments leading to a superior return of investments (ROI) in sales. Over the course of the marketing campaign, the call center company made more than 200 appointments to B2B customers. They helped the organization listen to call recordings. Challenges.
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