Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

CloudCherry

AUGUST 9, 2018

Because of this, stakeholders from every department should be involved with designing the customer journey map. Even traditionally non-customer facing departments like HR can offer insight into the employee experience. Gaining a 360 view of the customer. Download the free The Three Pillars e-book.

Customer Experience Management 150

Customer Experience Management Customer Journey Mapping Customer Experience Management 150

PeopleMetrics

JULY 20, 2020

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?". After all, there is no cash without customers and employees!

CEM 163

CEM 2001 Touchpoint Customer Centricity 163

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback.

Multi-Channel 52

Multi-Channel 2023 Feedback Social Media 52