CEM Customer Insights Effort Score Net Promoter Score 
ViiBE Blog
AUGUST 17, 2021
Why should you think about implementing customer experience management measures, and how can you track all the data needed to develop practices that will improve the journey of your customers? What's the meaning of customer experience management (CEM)? CEM can sustainably turn your customers into brand ambassadors.
Lumoa
FEBRUARY 9, 2023
A handful of inspiring articles on customer centricity: How to empower your organization to improve customer experience by Lumoa, “ 7 Secrets Of Building A Customer-Centric Company Culture ” by Micah Solomon. Compelling Brand Values: Brand promises drive how the organization treats customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
MARCH 24, 2022
Setting survey response rate benchmarks can help you assess the performance and overall growth of your customer experience management (CEM) system. We’ll also share the areas of your CEM system you can record and provide general steps to help you benchmark your performance. What Is Your Survey Response Benchmark?
Lumoa
MARCH 20, 2018
Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Do you love CEM as much as we do? Employee Engagement: Employees are aligned with the goals of the organization. What metrics should you follow?
Lumoa
MARCH 20, 2018
Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Do you love CEM as much as we do? Employee Engagement: Employees are aligned with the goals of the organization. What metrics should you follow?
delighted
JULY 19, 2019
The digital customer experience specifically must be considered when tackling customer experience management as a whole. Further reading and resources: What is Digital Customer Experience? E-Book: Rising to the top with digital customer experience. Customer Experience Management (CEM or CXM).
Experience Matters
APRIL 7, 2015
Our consultants have helped customers to achieve successes such as: Recommendation rate driven to 94 percent, 30+ percent increase in NPS®, 90 percent renewal rate, and 96 percent low or very low Customer Effort Score. These insights help our clients make informed, data-driven business decisions. ResponseTek.
Expert insights. Personalized for you.
52 
Let's personalize your content