We Asked 30 CX Influencers if They Would Recommend the Net Promoter System
Lumoa
APRIL 24, 2018
Knowing the “why” behind the number and how to use it to gain a competitive advantage is another. Imagine I am an insurance company and will only score those that we agree to pay and not those that we don't. Andrew McFarland Senior Vice President, Chief Customer Officer at Black Box.
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