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Financial Services Reputation Management: Secure Lifelong Customers

InMoment XI

Reputation Management Tips for Businesses in Financial Services Financial services reputation management can look different for organizations depending on which corner of the industry you operate in. Insurance customers have different needs and priorities than mortgage consumers do.

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8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing

Magellan Solutions

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

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A 2024 Guide to Live Chat Agents Support

Magellan Solutions

Take advantage of this essential tool to transform online interactions and exceed consumer expectations. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. What if a single strategic move could unlock that powerful competitive advantage? But that’s not all!

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We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

Knowing the “why” behind the number and how to use it to gain a competitive advantage is another. Imagine I am an insurance company and will only score those that we agree to pay and not those that we don't. Steve Curtin Author of Delight Your Customers , Fan of Exceptional Customer Service.

NPS 135