Competitive Advantage Consumers Exceptional Customer Service Insurance 
InMoment XI
APRIL 25, 2024
Did you know that over half of financial services consumers say they have low trust in their provider? And, of those consumers, only 34% of them would recommend their brand to friends and family. Financial services providers are tasked with a unique challenge.
Magellan Solutions
APRIL 19, 2023
8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.
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Magellan Solutions
APRIL 4, 2024
Take advantage of this essential tool to transform online interactions and exceed consumer expectations. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. What if a single strategic move could unlock that powerful competitive advantage? But that’s not all!
Lumoa
APRIL 24, 2018
On the positive side, NPS provides a consistent methodology to measure consumer affinity for a brand. NPS is a helpful strategic barometer for consumer opinion, but it doesn’t tell us why consumers are happy or un happy. Knowing the “why” behind the number and how to use it to gain a competitive advantage is another.
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