Chief Customer Officer Culture Customer Journey Mapping Workshop 
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). She is now Chief Customer Officer at ClearAction Continuum.
Answer Dash
APRIL 16, 2019
Show them how the customer management components flow and build upon one another to generate growth. Customer Experience Maturity Cycle. This model shows how corporate strategy and culture (a) are informed by voice-of-the-customer and (b) form the backbone and ecosystem for customer experience-driven growth.
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Storyminers
JULY 6, 2020
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
Storyminers
JULY 6, 2020
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
Ian Williams
MARCH 19, 2020
A cultural commentary on America. So, for customers…. Christopher: And that’s cultural, it’s not everywhere. It’s a cultural thing in some of those areas. But I’ve done both… two different ways of doing Customer Journey Mapping as an information gathering exercise.
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