Chief Customer Officer Customer Focused Customer Service Strategies Employee Experience 
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is known globally for transforming businesses to earn customer-driven growth. Kate Leggett. Leslie O’Flahavan.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is known globally for transforming businesses to earn customer-driven growth. Kate Leggett. Leslie O’Flahavan.
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