Big Controversy: Should We Stop All Certification Now? Join the Debate…
Beyond Philosophy
OCTOBER 21, 2021
Customers, Mead says, want information, and the organization they contact to own their issue and help them get the information. As an example, the organization should also have: Empowered staff who can own customers’ issues. It doesn’t connect your CRM with the point of sales to inform agents about the customers.
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