Chief Customer Officer Customer Success Net Promoter Score Voice of Customer 
Customer Bliss
AUGUST 9, 2018
In today’s episode, I chat with Daniel Coullet , Senior Vice President of Customer Success and Experience, and Elizabeth Curtin , Customer Experience Practice Manager at PTC , about defining customer success, and the value of designing customer room for enhancing employee and customer experience.
ChurnZero
APRIL 14, 2023
Alignment between Customer Success (CS) and product teams isn’t something that just happens—it takes work. The teams must have a shared understanding of customer needs, the company’s vision, and each other’s roles in fulfilling both. Think about it from a customer’s perspective. Both elements are important.
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SurveySensum
JULY 14, 2020
Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].
SmartKarrot
APRIL 21, 2022
The customer has more power than before and multiple options at their fingertips. Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. Steve Jobs once advised to get closer to customers. Like what you are reading?
SmartKarrot
APRIL 21, 2022
The customer has more power than before and multiple options at their fingertips. Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. Steve Jobs once advised to get closer to customers. Like what you are reading?
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