Remove Chief Customer Officer Remove NPS Remove Return on Investment Remove Telecommunications
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CX Club – Round 7 – Leadership (part 1) – Motivations, Business Case & Trusted Adviser

Ian Williams

And I think that the abundance of technology start-ups at the moment, they’re actually producing solutions for issues customers have, which is very different to how start-ups perhaps used to work before, find a gap in the market. I often get asked the question “so, you’re a customer experience guy. Christopher: Yeah.

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EP 2: Inside CX by Lumoa – Democratization of CX and the importance of diversity

Lumoa

And besides all this, you’re also a customer experience manager at ICE. And just for you who don’t know what ICE, it’s a big telecommunications company in Norway. Sofia: Yeah, yeah, this is a challenge for I guess, many companies that are working with customer experiences. And this is where it starts.