Horizon CX

JUNE 10, 2022

In some cases that might be the very origin, especially when one of those senior leaders holds the title of Chief Customer Officer or Vice President of Customer Experience. The systems thinking concept can also help us manage the customer journey mapping process differently and more effectively.

Customer Journey 52

Customer Journey Customer Journey Mapping Net Promoter Score NPS 52

Customer Guru

MARCH 7, 2018

To resolve this in India specially, I believe that we must have more forums and seminars to educate more professionals about customer experience. Today in India, on the scale of 1-10, we are only 4 or 5 with the acceptance of customer experience. While it is great for customer experience, it is also a cost to the company.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Myra Golden is the founder of Myra Golden Seminars, LLC.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Myra Golden is the founder of Myra Golden Seminars, LLC.

Customer Service 52

Customer Service Customer Experience Magazine Books 52