Myra Golden

NOVEMBER 15, 2016

When we transfer this principle to unreasonable customers, we realize that our goal is to never hang up on a customer, blow a customer off, or “fire” a difficult customer. Our goal is to find more diplomatic ways to communicate and reach win win resolutions. Pablo Martinez , Consumer Affairs Specialist, Kellogg. $79.

Call Center 76

Call Center Workshop Customers Insurance 76

Myra Golden

NOVEMBER 15, 2016

When we transfer this principle to unreasonable customers, we realize that our goal is to never hang up on a customer, blow a customer off, or “fire” a difficult customer. Our goal is to find more diplomatic ways to communicate and reach win win resolutions. Pablo Martinez , Consumer Affairs Specialist, Kellogg.

Call Center 76

Call Center Workshop Customers Insurance 76

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Customer Experience 104

Customer Experience Customers Consulting E-support 104