Maz Iqbal

JULY 28, 2014

While an automated phone system may improve an organisation’s operational efficiencies, it rarely improves the customer experience. Communication is more than bombarding customers with sales messages across any number of channels. Engagement is more than a customer opening up your email and clicking your offer.

Customer Philosophy 92

Customer Philosophy Customer Centricity Customer Retention Loyalty Programs 92

Maz Iqbal

JULY 30, 2014

I wish you well and look forward to being in communication after the holiday. Filed under: CRM , Culture , Customer Experience , Customer Philosophy , Leadership / Change / Transformation , Uncategorized Tagged: CRM , customer experience , customer service , human to human , quality , strategy.

Customer Philosophy 91

Customer Philosophy Leadership B2C Culture 91

Maz Iqbal

DECEMBER 30, 2014

Or the customer journey mapping? IVR) have they taken you to the heights of sales effectiveness and/or customer service delight? Let’s not forget the VoC feedback- has that unlocked the door to customer loyalty riches? It began to manifest to her eyes, and she began to communicate with that beauty.

Leadership 59

Leadership Customer Philosophy 2015 Travel 59