Communication Customer Service Training Exceptional Customer Service Seminar 
Comm100
JUNE 30, 2016
According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” ” And customer service training is vital to maintaining excellent customer relations. Image source: ALISON.
Myra Golden
JUNE 1, 2015
When it comes to problems customer experience, what upsets customers is usually how the company responds to the problem – not the problem itself. Handling a Problem That’s the Customer’s Fault. How a Tweet Got My Internet Back Up-Cox Communications Saves the Day . How to Lose a Customer Over 8 Dimes .
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