Competitive Advantage Customer Centricity Exceptional Customer Service Poor Customer Service 
SurveySensum
JUNE 29, 2023
A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? And guess what?
ProProfs Chat
DECEMBER 12, 2019
found that good customer service can actually increase the possibility of customers to buy a product from your competitors if they offer better customer service. If your business isn’t customer-centric, customers will leave your brand. Why Your Customers Aren’t Loyal? Bain & Co.
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