CSM Magazine

FEBRUARY 1, 2024

Where Customer Service Matters Customer service skills can make or break companies in some industries. In these places, no matter how great the product is, the service affects the consumer’s view of the company. Increased customer engagement with weekly social media question and answer sessions.

Net Promoter Score 52

Net Promoter Score Social Media Rewards Programs Customer Retention 52

CSM Magazine

AUGUST 7, 2020

Forward-thinking recognition and reward programs drive employees to perform better. Customers are always first. Organization is a key habit of outstanding customer service managers, and it begins with good documentation. What did customer service representatives say to remediate the issue, and what was the outcome?

Exceptional Customer Service 59

Exceptional Customer Service Customer Service Management Rewards Programs 59

CSM Magazine

SEPTEMBER 6, 2021

Many businesses now use an omnichannel customer service platform to offer seamless support to customers by email, live chat, or any other popular channels of communication from a single application. You can also use social media platforms like Facebook and Twitter to offer quick and efficient customer support.

Loyalty 52

Loyalty Social Media Rewards Programs Customer Retention 52