Consumers Customer Service Strategies Effort Score Exceptional Customer Service 
delighted
MARCH 9, 2021
Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. The significance of great customer service.
delighted
SEPTEMBER 27, 2019
Exceptional customer service turns repeat and new customers into promoters. Needless to say, many brands are taking notice of the financial benefits improving customer service can have for your bottom line. In 2019, 67% of consumers believe that companies are actively improving their customer service.
ShepHyken
JULY 24, 2023
My Comment: One way to make customers love doing business with you is to be easy and convenient. Our customer service research finds that 53% of American consumers will pay more for a convenient experience. Here are a few ways Shippo’s report notes that policies are changing.
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