Delighted’s retail customer experience guide for 2021 and beyond
delighted
NOVEMBER 20, 2020
In the pre-internet days, department, warehouse, discount, big box, and mom-and-pop stores were where consumers would purchase goods for personal use. Retail is when a business sells a product or service to an individual consumer for personal use. Indochino, for example, was very successful as an online fashion marketplace.
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