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Delighted’s retail customer experience guide for 2021 and beyond

delighted

NOVEMBER 20, 2020

Indochino, for example, was very successful as an online fashion marketplace. CSAT surveys are useful for making product enhancements when satisfaction scores for some products or services trend low (i.e. Customer Effort Score (CES) : Customer effort is a key driver of customer satisfaction and loyalty.

Retail 69
Retail 2021 Customer Experience Omnichannel 69
article thumbnail

Delighted's retail customer experience guide for 2020 and beyond

delighted

NOVEMBER 5, 2019

Indochino, for example, was very successful as an online fashion marketplace. CSAT surveys are useful for making product enhancements when satisfaction scores for some products or services trend low (i.e. Customer Effort Score (CES) : Customer effort is a key driver of customer satisfaction and loyalty.

Retail 40
Retail 2020 Customer Experience Omnichannel 40
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