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Remove Culture Remove Customer Confidence Remove Customer Service Strategies
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Guest Blog: Why Online Reviews Are Important for Customer Engagement

ShepHyken

NOVEMBER 17, 2017

Although the idea of customer engagement is still the same, what has changed in consumer culture in the second decade of the 21st century is the way businesses connect with customers. In the 20th century that communication was made through TV and radio advertisements, magazine print advertisements, and sponsorships.

Customer Engagement 81
Customer Engagement Blog Engagement Hotels 81
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The 3 Secrets to a Great B2B Customer Support Team

Team Support

APRIL 3, 2020

There’s a similar dynamic between customer onboarding and customer support. When a customer receives an excellent onboarding experience, they come away with a plethora of product knowledge and very few questions left unanswered. This concept applies not only to customers, but also to agent morale and company culture.

B2B 64
B2B Competitive Advantage Customer Confidence Customers 64
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