2014 State of Customer Experience: Who Are UK’s Leaders And What Can We Learn From Them? (Part 4)
Maz Iqbal
OCTOBER 16, 2014
Trying to move too quickly, or claiming to be something at odds with reality, can cause credibility and cultural issues. Customer experience motivates the employee experience. Is that why customer journey mapping, and VoC surveying, are so common place. Why is this the case?
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