Maz Iqbal
MARCH 6, 2015
Today, this organisation (and its leadership) is on my mind again. Case Studies Culture Customer Philosophy Customer-Centricity Employee Engagement Leadership / Change / Transformation Social customer care customer centricity employee engagement humanistic leadership leadership social'
transcosmos Information Systems
MAY 18, 2015
The manifestation of a remarkable customer experience is ingrained in the company’s culture. Observing the cultures of companies allows you to foresee in some way, how customers are dealt with and the kind of customer service they offer. It is the atmosphere where your customer service team works in.
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Maz Iqbal
OCTOBER 14, 2014
Filed under: Brand , Case Studies , Culture , Customer Experience , Customer Philosophy , Customer Service , Employee Engagement , Leadership / Change / Transformation Tagged: brand promise , customer experience , customer loyalty , customer service , employee engagement , leadership , Nunwood 2014 CX Excellence , value propositions.
Maz Iqbal
OCTOBER 16, 2014
Trying to move too quickly, or claiming to be something at odds with reality, can cause credibility and cultural issues. At this point, I ask you this question: what kind of leader and exercise of leadership plants the seeds of transformational change and then nurtures this seeds to fruition?
Maz Iqbal
JULY 30, 2014
Filed under: CRM , Culture , Customer Experience , Customer Philosophy , Leadership / Change / Transformation , Uncategorized Tagged: CRM , customer experience , customer service , human to human , quality , strategy. I wish you well and look forward to being in communication after the holiday.
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