Culture E-support Hospitality Poor Customer Service 
ViiBE Blog
APRIL 7, 2021
Carmine Gallo from Forbes explains Apple’s 5 steps of service. Skip ahead to the one-minute mark for the breakdown of his A-P-P-L-E acronym. Here is another short video about an upset customer, which clearly explains how to defuse the situation. Customer service in other cultures. Some more basics.
ViiBE Blog
APRIL 7, 2021
Carmine Gallo from Forbes explains Apple’s 5 steps of service. Skip ahead to the one-minute mark for the breakdown of his A-P-P-L-E acronym. Here is another short video about an upset customer, which clearly explains how to defuse the situation. Customer service in other cultures. Some more basics.
PeopleMetrics
JANUARY 28, 2021
Gary runs Reason Research, Kate is heading Culture, Diversity and other things at Lincoln Financial Group. But yeah, when I started, even my knowledge of customer experience was pretty limited. Back when I started in 2012, you really just had these core industries that said, "you know, I'm hospitality, I'm a restaurant.
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