Education Services Group

MAY 23, 2022

AMs tend to be sales-focused. Customer Success Managers, on the other hand, should focus on the customer’s goals and what’s bringing the customer the most value. Too often, however, customers perceive CSMs to be more interested in making sales than in driving their success. Consider the compensation.

Customer Success 52

Customer Success Sales Customer Satisfaction Management 52

Kustomer

SEPTEMBER 3, 2020

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. It’s a referral based metric. Gabe Larsen: (03:52).

Marketing 52

Marketing Effort Score Metrics Loyalty 52

ChurnZero

MAY 13, 2022

As your team changes, as your customers change, as your product changes, you have to adapt to that. What looked like success for a ChurnZero customer three years ago, would be a horrifically unhealthy customer now. Sales has ops, no one questions it. Like, sales gave us another meh customer.

Chief Customer Officer 98

Chief Customer Officer Customer Success Feedback Customers 98