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Remove Customer Care Remove Customer Centricity Remove Customer Change Remove Metrics
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2021 Survey: The State of Journey Management & CX Measurement

Pointillist

JUNE 7, 2021

As we figure out what comes next in 2021 and beyond, one thing is certain: enterprises must advance their approaches, strategies and tactics to better understand customer behavior and deliver the experiences their customers demand. In this year’s survey, we sought to uncover what separates customer experience leaders from laggards.

Measurement 71
Measurement 2021 Management Omnichannel 71
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Five Essentials of Customer Service Excellence

C3Centricity

NOVEMBER 16, 2014

Isn’t it time you let your own customer service people free to best serve your customers? In most companies interactions with customers are carefully scripted. The call centre metrics are designed for operational efficiency rather than customer satisfaction. Need help in improving your own customer care?

Customer Service 48
Customer Service Connections Social Media Customer Centricity 48
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