Remove Customer Care Remove Customer Confidence Remove Customer Experience Design Remove Workshop
article thumbnail

How to Handle Difficult Customers Using Verbal Aikido

Myra Golden

In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Book Myra for a keynote or customer service training.

article thumbnail

How to Handle Difficult Customers Using Verbal Aikido

Myra Golden

In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Myra Golden. Myra Golden Media.