Customer Care Customer Experience Professionals Customer Voice Voice of Customer 
CX Journey
JANUARY 27, 2015
We often hear customer experience professionals talk about the fact that there''s a great emphasis to - and a greater return if we - focus our efforts on the customer experience for B2C companies. Don’t be so far-removed from the end customer. You can satisfy their needs all you want. How do we do that?
Pointillist
AUGUST 18, 2021
Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! podcast and the Experience Maker Show. But it’s the addition of the fourth voice that is the final point I’ll make. “I
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