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Redefining your CX strategy: The COVID-19 Effect

Interactions

So how can businesses redefine their customer experience or customer service strategy to fit this world? We have some thoughts: Leading with empathy and care – starting from your employees. Reimagining Customer Service Strategy. Are you ready for AI or Virtual Agents?

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2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

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This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018. Like Amazon, where can you create additional speed and convenience for your customer?

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