Integrity Solutions

SEPTEMBER 28, 2023

Customers expect to have their needs and opportunities looked out for. When you add real value through problem solving, asking questions and continually presenting new ideas and insights, your customers will view you as a trusted advisor and partner, not just a vendor. In other words, they have a conversation with you.

Customer Service Training 110

Customer Service Training Customer Service Contact Center Culture 110

ProProfs Chat

APRIL 24, 2020

The less time your customers spend waiting on your response and the fewer messages you exchange, the happier they will be once you’ve handled their request. . Apparently, to get insight into your customer psychology, you have to understand your customers’ needs and preferences and personalize your approach to their profiles.

Customer Service 82

Customer Service Social Media Customers Communication 82

ClientSuccess

OCTOBER 12, 2020

There is a difference, however, between eking out a passable customer service strategy and actually building the foundation for a long-term, scalable customer success function. Your team wasn’t prepared for a customer changing direction mid-term. Do any of the following situations sound familiar?

Customer Success 59

Customer Success Webinar Leadership 2020 59