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What To Expect From Omnichannel Ecommerce in 2022

Magellan Solutions

Instead, it just diverted and dispersed much of that activity across different channels. Social channels leveraged a captive audience to deploy new commerce features. Where customer journeys used to be relatively linear, today they’re anything but. Sales channels. Advertising channels. Multi-channel retailing.

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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Here are the 20 must read books we ended up with: Our Favourite Books on Customer Experience.