How to Handle Difficult Customers Using Verbal Aikido
Myra Golden
JUNE 2, 2016
Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. . Myra Golden.
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