Customer Confidence Customer Relationships Customer Service Training Sales 
ShepHyken
APRIL 25, 2018
For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. Today there are over 2,000 bakery-cafes, more than 100,000 associates and sales are over $5 billion. And, they didn’t get there by disappointing their customers. 5) Act with urgency.
ShepHyken
JANUARY 25, 2017
But, sales alone couldn’t make them the success that they are today. They needed a good product that was supported by good service. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. (Currently there are more than 23 million views!) Follow on Twitter: @Hyken.
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