Experience Matters

OCTOBER 15, 2014

In terms of metrics, our analysis shows that satisfaction and Net Promoter Score work most successfully at the relationship level, whereas Customer Effort Score works most successfully at the transactional level. Download report for $195. The bottom line: VoC programs have a lot of maturing to do.

2014 100

2014 Customer Connectedness Net Promoter Score Effort Score 100

Lumoa

MARCH 20, 2018

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. The Net Promoter Score is often called " The Only Number You Need to Grow ". Download This Guide to NPS for Beginners. using a 0-10 scale.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. The Net Promoter Score is often called " The Only Number You Need to Grow ". Download This Guide to NPS for Beginners. using a 0-10 scale.

Definition 64

Definition Net Promoter Score Customer Experience B2C 64