InMoment XI

MAY 25, 2023

Customers are the lifeblood of any business, and providing them with a great experience can lead to increased loyalty, higher satisfaction, and improved brand reputation. It’s simple: every company needs customers, but what happens when there are so many brands to choose from? What Is Customer Experience Design?

Customer Experience Design 484

Customer Experience Design Customer Experience Competitive Advantage User Experience 484

Experience Investigators by 360Connext

NOVEMBER 2, 2021

A customer persona helps humanize the customer to the point you might refer to them by a fictional name. Personas are often used in marketing and sales efforts, and those names apply to those types of personas. We develop personas for specific activities around customer experience management. Let me know.

Customer Journey Mapping 375

Customer Journey Mapping Culture Customer Journey B2B 375

Myra Golden

APRIL 5, 2023

It’s a crucial skill for anyone who frequently takes calls, such as customer service representatives, salespeople, or receptionists. By providing clear guidance and keeping the conversation focused, you can move the caller toward the desired result, whether a sale, a resolution to a problem, or simply a satisfied customer.

Call Center 52

Call Center Customer Service Representative Healthcare Sales 52