Myra Golden

APRIL 11, 2023

I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! This could involve using predictive analytics to forecast call volume and staffing needs, or using data to identify trends in customer behavior and preferences.

Contact Center 52

Contact Center Average Handle Time Exceptional Customer Service Webinar 52

Stella Connect

JANUARY 4, 2022

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. Exceptional Customer Service starts with hiring, training and empowering the right people.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. Exceptional Customer Service starts with hiring, training and empowering the right people.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

APRIL 17, 2018

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. Exceptional Customer Service starts with hiring, training and empowering the right people.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40