CloudCherry

MARCH 19, 2018

It’s something tangible you can extract from your CX program to derive insights and learnings from. 80% of companies say they deliver “superior” customer service while only 8% of people think these same companies deliver “superior” customer service. Not a lot of companies are doing that.

Customer Experience 247

Customer Experience Lifetime Customer Financial Culture 247

CloudCherry

MARCH 19, 2018

It’s something tangible you can extract from your CX program to derive insights and learnings from. 80% of companies say they deliver “superior” customer service while only 8% of people think these same companies deliver “superior” customer service. Not a lot of companies are doing that.

Customer Experience 150

Customer Experience Lifetime Customer Financial Culture 150

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. He specializes in operationalizing customer insight to drive better customer outcomes.

2020 132

2020 Customer Experience Magazine Consulting 132