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B2B Customer Journey Touchpoints CS Teams Need To Plan For

Totango

Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Social media posts and ads. White papers. Customer Success Communities. 8 Types of Customer Journey Touchpoints for B2B SaaS Clients. Key Touchpoints within the SaaS Customer Journey.

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4 ways to keep your contact center agents engaged

Calabrio

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. Managing changing customer behavior. Rewards programs, longevity incentives and even a simple compliment or department-wide recognition can go a long way. Provide them flexibility.

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article thumbnail

4 ways to keep your contact center agents engaged

Calabrio

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. Managing changing customer behavior. Rewards programs, longevity incentives and even a simple compliment or department-wide recognition can go a long way. Provide them flexibility.

article thumbnail

4 ways to keep your contact center agents engaged

Calabrio

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. Managing changing customer behavior. Rewards programs, longevity incentives and even a simple compliment or department-wide recognition can go a long way. Provide them flexibility.