InMoment XI

JANUARY 6, 2022

Though customer experience (CX) programs are always changing and evolving, one element that many brands constantly consider is whether to add a CX incentives program to those initiatives. . This lens is fundamental to any rewards program because it challenges you to consider which behaviors you’re trying to change.

White Paper 493

White Paper Rewards Programs Feedback Presentation 493

Totango

AUGUST 23, 2022

Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. White papers. Customer Success Communities. 8 Types of Customer Journey Touchpoints for B2B SaaS Clients. Key Touchpoints within the SaaS Customer Journey. Social media posts and ads. Blog content.

Touchpoint 116

Touchpoint Customer Journey B2B Customer Journey Mapping 116

Calabrio

APRIL 27, 2017

Rewards programs, longevity incentives and even a simple compliment or department-wide recognition can go a long way. Self-described “people persons” who speak in a clear voice or have experience in customer service roles are ideal, but what you really want are those who see your call center as a career opportunity, not just a job.

Contact Center 65

Contact Center Engagement White Paper Social Media 65

Calabrio

APRIL 27, 2017

Rewards programs, longevity incentives and even a simple compliment or department-wide recognition can go a long way. Self-described “people persons” who speak in a clear voice or have experience in customer service roles are ideal, but what you really want are those who see your call center as a career opportunity, not just a job.

Contact Center 40

Contact Center Engagement White Paper Social Media 40

Calabrio

APRIL 27, 2017

Rewards programs, longevity incentives and even a simple compliment or department-wide recognition can go a long way. Self-described “people persons” who speak in a clear voice or have experience in customer service roles are ideal, but what you really want are those who see your call center as a career opportunity, not just a job.

Contact Center 40

Contact Center Engagement White Paper Social Media 40

SmartKarrot

APRIL 22, 2022

Dedicating resources that provide quick and engaging solutions will help you boost your customer retention. You can have inbound content such as informative blogs, e-books, white papers, etc. As we have already discussed, B2B customers often seek immediate resolutions to their problems. Design a reward program.

Customer Retention 10

Customer Retention B2B White Paper Rewards Programs 10