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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

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Customer Centricity – A Crucial Factor to Build a Cohesive Customer Experience

SmartKarrot

Some of the key metrics that can help you measure customer experience in some way include: Voice of customer Net promoter score Churn rate Lifetime customer value. Invest in customer journey mapping. Teach your staff members to keep the customers’ needs at the top.