SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

Customer Enthusiast

JUNE 1, 2015

The former head of SAS Airlines, Jan Carlzon, coined the term ‘moments of truth’ in 1987, referring to every time an employee of the company came into contact with a customer. Today, the same meaning is applied to ‘touchpoints along the customer journey’.

Airlines 75

Airlines Exceptional Customer Service 2015 Omnichannel 75

Customer Enthusiast

JUNE 1, 2015

The former head of SAS Airlines, Jan Carlzon, coined the term ‘moments of truth’ in 1987, referring to every time an employee of the company came into contact with a customer. Today, the same meaning is applied to ‘touchpoints along the customer journey’.

Airlines 65

Airlines Exceptional Customer Service 2015 Omnichannel 65

Integrity Solutions

SEPTEMBER 28, 2023

After all, you can’t consistently deliver at such a high level — at every customer touch point — if only certain people are responsible for making sure it happens. Training and coaching will activate your values and make them visible to the customer. That’s because everyone plays a part in the customer journey.

Customer Service Training 106

Customer Service Training Customer Service Contact Center Culture 106

SurveySensum

JUNE 19, 2023

It will help you keep all your customer’s data in one place, track interactions, and provide seamless experiences across channels. Implement omnichannel support which will help you to offer support to your customers across multiple channels like messages, emails, social media, etc. Invest in a good CRM system. Wrapping Up!

Customer Satisfaction 52

Customer Satisfaction Customer Centricity Net Promoter Score Social Media 52