article thumbnail

Whitepaper: The Five Core Pillars for Your CEM Strategy

Responsetek

Customer Experience Management (CEM) is a methodology of measuring business performance based on the voice of the customer at all touch points in order to drive continuous customer-focused improvements. YOUR ‘MOMENTS OF TRUTH’ WITH CUSTOMERS. INTRODUCTION. Industry Story – Front Line Engagement. CONCLUSION.

CEM 40
article thumbnail

2015 Temkin Group CX Vendor Excellence Award Winners

Experience Matters

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. This spring marks the 33rd consecutive quarterly release, delivering timely innovation.

2015 97