InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Social Media NPS 260

SurveySensum

MAY 18, 2023

With retail surveys, you can understand your customers well, and accordingly, you can customize your business’ products and services to deliver what your customers expect from you. Analyze the customer feedback to understand customers’ expectations and issues thoroughly to close the feedback loop effectively.

Retail 52

Retail Feedback Net Promoter Score NPS 52

delighted

NOVEMBER 19, 2019

The fundamental CSAT survey can be used in a variety of situations, from evaluating your store’s shopping experience to gathering feedback on your support processes. Customer Effort Score (CES): How easy was it to [find what you were looking for]? Here’s a quick rundown of how you can gather feedback in-store and online.

Retail 40

Retail Feedback 2026 Net Promoter Score 40