InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Social Media NPS 260

SurveySparrow

SEPTEMBER 20, 2021

Online research panels. Customer Effort Score (CES). Customer Satisfaction Score (CSAT). In addition, InMoment’s highest-rated features on G2 are its CSAT scoring function and multi-brand experience support. Social media monitoring. Online experience activation. Sparrow API.

2021 52

2021 Management Multi-Channel Omnichannel 52

Lumoa

JUNE 26, 2023

Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. They want to browse online, pick up offline, and tag your brand on social media.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

delighted

NOVEMBER 19, 2019

The fundamental CSAT survey can be used in a variety of situations, from evaluating your store’s shopping experience to gathering feedback on your support processes. Customer Effort Score (CES): How easy was it to [find what you were looking for]? Here’s a quick rundown of how you can gather feedback in-store and online.

Retail 40

Retail Feedback 2026 Net Promoter Score 40

SurveySensum

MAY 18, 2023

In-store experience: If you have a physical retail store, you can use a CSAT survey to measure customer satisfaction with the layout, cleanliness, and overall experience of shopping in the store.

Retail 52

Retail Feedback Net Promoter Score NPS 52