Customer Journey Mapping Customer Relationship Management E-support Effort Score 
CSM Magazine
MAY 19, 2023
They use data gathered from customer interactions to pinpoint areas for optimization, making data-driven decisions that improve various aspects of a customer’s journey – from initial discovery, through purchasing and support, to long-term loyalty and brand advocacy.
delighted
JULY 19, 2019
The digital customer experience specifically must be considered when tackling customer experience management as a whole. Further reading and resources: What is Digital Customer Experience? E-Book: Rising to the top with digital customer experience. Customer Experience Management (CEM or CXM).
SurveySparrow
NOVEMBER 30, 2020
It is widely used in retail and e-commerce to drive the customer experience journey. AR can also be leveraged for technical support by creating AR user manuals, AR remote assistance and AR customer service. Customer journey mapping. Omnichannel Delivery.
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