SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

JULY 26, 2021

CX Metrics are the KPIs used by a company to track customer feedback. Here are some popular CX metrics – Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Effort Score (CES). Helps understand customer behaviors better. Does AI improve customer experience?

Customer Experience 11

Customer Experience Customer Journey Mapping Net Promoter Score Customer Experience Management 11

SmartKarrot

OCTOBER 1, 2021

This is, perhaps, the biggest challenge faced by organizations when it comes to adopting customer-centric culture. From a practical point of view too becoming customer-centric can be a major challenge. Think of it as having siloed customer data or insufficient technology to extract all the information together.

Customer Centricity 11

Customer Centricity Customer Experience Customer Journey Mapping Net Promoter Score 11