Eptica

NOVEMBER 30, 2016

Date: Wednesday, November 30, 2016 The push for mobile customer service. As well as making phone calls, it makes it simple to browse the web, quickly send email, access social media, have a mobile web chat, or simply send an SMS message. Published on: November 30, 2016. Share this page on: Tweet.

Mobile Customer Service 72

Mobile Customer Service Customer Service Social Media 2016 72

Kayako

SEPTEMBER 20, 2018

Provide Tailored Services . In the B2C setting, it makes sense to map the customer journey and plan sales enablement solutions and customer experience training around that. Take Advantage of Social Selling . Do Not Neglect Mobile Customer Service .

B2B 81

B2B Sales Customer Experience Customer Journey Mapping 81

Comm100

FEBRUARY 6, 2018

Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Industry-Specific CRM.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42

Natalie Petouhof

FEBRUARY 22, 2016

The rise of “digital-first” approaches to customer engagement has opened the door for consumer engagement at any point in the customer journey. Thanks to the widespread adoption of smartphones, mobile self-service is on the rise and growing in popularity. This will advancing mobile self-service and engagement.

Customer Service 40

Customer Service Customer Experience Omnichannel Customer Engagement 40

Brad Cleveland Blog

MAY 8, 2015

Recent research (Understanding the Customer Journey, a study conducted by ICMI and LiveOps, 2015) explored channel usage in service settings. How many organizations are using various contact channels? The questions included both channels supported and the percentage of total contact volume. Here’s a summary of the findings:

Contact Center 20

Contact Center 2015 Customer Journey Multi-Channel 20

Brad Cleveland Blog

MAY 8, 2015

Recent research (Understanding the Customer Journey, a study conducted by ICMI and LiveOps, 2015) explored channel usage in service settings. How many organizations are using various contact channels? The questions included both channels supported and the percentage of total contact volume. Here’s a summary of the findings:

Contact Center 20

Contact Center 2015 Customer Journey Multi-Channel 20