InMoment XI

SEPTEMBER 12, 2023

The Importance of CRM Databases in Competitive Analysis Customer Relationship Management (CRM) databases are essential tools for storing and tracking customer information, interactions, and sales history. Could your company fill this void with exceptional customer service and thereby win over disenchanted consumers?

Marketing 260

Marketing Competitive Advantage Return on Investment Poor Customer Service 260

LiveChat

APRIL 10, 2017

Using a Customer Relationship Management System. As your company begins to take on more and more customers, it’s essential that you keep track of where each individual consumer is in their personal customer journey and life cycle. Customer relationship management helps you do just that.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

ProProfs Chat

MAY 21, 2021

Read more: How to Build Brand Loyalty? According to Microsoft research , 58% of American consumers choose to switch a company because of poor customer service. Hence, a customer lost is a gain for your competitors. Read more: 9 Best Tactics to Collect Customer Feedback. Detractors Switch to Your Competitors.

Net Promoter Score 52

Net Promoter Score NPS Feedback Customer Satisfaction 52